Important update 29/05/2020: Due to restrictions imposed by our couriers, due to Covid-19, we cannot currently guarantee same-day despatch on any orders, despite our standard policy detailed below.
(*Please note our Christmas and New Year opening times that will influence the below delivery policy*)
Using mainly ParcelForce Worldwide or DX Freight, all items will be shipped same-day if ordered before 12pm Mon-Fri; orders must be placed by midday to guarantee same-day despatch. Otherwise, items may be shipped the following working day, although we make every effort to process items same-day right up until our couriers collect mid-afternoon (typically 3pm). The various delivery options available are detailed below along with our current prices at the bottom of this page.
UK mainland ‘next-day’ delivery times are 24 hours, fully tracked; however, delivery to certain remote postcodes, or of certain large or heavy items, may take longer. Elsewhere, including Scottish Highlands & Islands, Scilly Isles and Northern Ireland, delivery typically takes 1-2 days longer, again fully tracked.
Deliveries are usually made between 7:00 am and 6.00 pm Monday to Friday, excluding public and bank holidays. All deliveries are tracked and tracking numbers, if not automatically emailed to you upon despatch of your order, are available on request; please phone 01782 412521 and we will happily supply you with yours. Nearly all online orders receive an automated email with a tracking number upon despatch.
Please note, Saturday is not considered, by our couriers, to be a standard delivery day and, therefore, if we despatch an order for you on Friday you should expect delivery on Monday, unless you have specifically chosen a Saturday delivery option during checkout (available only to UK mainland customers). Saturday deliveries are typically made between 7:00 am and 1:00 pm. Please note, due to service restrictions on weight and size imposed by our carriers, mesh orders wider than 1.35m cannot be sent using a Saturday delivery option. Alternatively, 9am or am weekday deliveries to UK mainland postcodes can be selected during checkout.
Robinson Wire Cloth Ltd. endeavours to ensure that your goods are delivered within your chosen delivery time. From our own experience 99% of parcels are delivered by these couriers on time. However, as we are unable to influence couriers once parcels have been collected from our warehouse and occasionally delays occur, we cannot guarantee delivery service times. Accordingly, we are unable to accept any claims for late delivery of orders. To avoid disappointment in the unlikely event of a delayed delivery, we strongly recommend orders are placed sufficiently in advance of the required time.
All deliveries must be signed for by the customer or by a person acting on behalf of the customer. Customers requesting parcels to be left without signing do so at their own risk; concurrently, we cannot guarantee couriers will fulfil such requests, although we will happily pass on such requests. Due to the need for an electronic signature we do not send to PO boxes.
Our current delivery prices (excluding VAT) are detailed below:
- Free: £0.00 (applies only to orders of £60 or more; 1-3 working days)
- 1-2 working days: £4.95
Scottish Highlands & Islands
- 2 working days: £12.50
Northern Ireland, Isle of Man and Isles of Scilly
- 2 working days: £20.00
The Channel Islands
- 2 working days: £15.00
- 2 working days: £15.00
The only exception to the above prices is when test sieves are ordered; in which, case the delivery rate is £15 and the delivery time is dependent on the sieves purchased, as they are made to order.