The following information forms part of our terms and conditions of sale, which do not affect your statutory rights as a consumer. By using our site you accept the conditions laid out below. Thank you.
A. Delivery Policy and Prices
Using mainly ParcelForce Worldwide or DX Freight, all items will be shipped same-day if ordered before 12pm Mon-Fri; orders must be placed by midday to guarantee same-day despatch. Otherwise, items may be shipped the following working day, although we make every effort to process items same-day right up until our couriers collect mid-afternoon (typically 3pm). The various delivery options available are detailed below along with our current prices at the bottom of this page section.
UK mainland ‘next-day’ delivery times are 24 hours, fully tracked; however, delivery to certain remote postcodes, or of certain large or heavy items, may take longer. Elsewhere, including Scottish Highlands & Islands, Scilly Isles and Northern Ireland, delivery typically takes 1-2 days longer, again fully tracked.
Deliveries are usually made between 7:00 am and 6.00 pm Monday to Friday, excluding public and bank holidays. All deliveries are tracked and tracking numbers, if not automatically emailed to you upon despatch of your order, are available on request; please phone 01782 412521 and we will happily supply you with yours. Nearly all online orders receive an automated email with a tracking number upon despatch.
Please note, Saturday is not considered, by our couriers, to be a standard delivery day and, therefore, if we despatch an order for you on Friday you should expect delivery on Monday, unless you have specifically chosen a Saturday delivery option during checkout (available only to UK mainland customers). Saturday deliveries are typically made between 7:00 am and 1:00 pm. Please note, due to service restrictions on weight and size imposed by our carriers, mesh orders wider than 1.35m cannot be sent using a Saturday delivery option. Alternatively, 9am or am weekday deliveries to UK mainland postcodes can be selected during checkout.
Robinson Wire Cloth Ltd. endeavours to ensure that your goods are delivered within your chosen delivery time. From our own experience 99% of parcels are delivered by these couriers on time. However, as we are unable to influence couriers once parcels have been collected from our warehouse and occasionally delays occur, we cannot guarantee delivery service times. Accordingly, we are unable to accept any claims for late delivery of orders. To avoid disappointment in the unlikely event of a delayed delivery, we strongly recommend orders are placed sufficiently in advance of the required time.
All deliveries must be signed for by the customer or by a person acting on behalf of the customer. Customers requesting parcels to be left without signing do so at their own risk; concurrently, we cannot guarantee couriers will fulfil such requests, although we will happily pass on such requests. Due to the need for an electronic signature we do not send to PO boxes.
Our current delivery prices (excluding VAT) are detailed below:
UK mainland
- Next day (if ordered by midday): £8.33
- am: £12.50
- 9am: £25.00
- Saturday: £20.00
Scottish Highlands & Islands
- 2 days: £12.50
Northern Ireland, Isle of Man and Isles of Scilly
- 2 days: £16.67
The Channel Islands
- 2 days: £25.00
The only exception to the above prices is when test sieves are ordered; in which case the delivery rate is £15 (£25 to The Channel Islands) and takes 3-4 days
B. Returns Policy
If your item is faulty, or we have sent you something that is different to what you ordered, please contact us immediately and we will give you a full refund or replacement, including postage costs. Please note, if you wish to return an item that is not faulty and has not been sent to you incorrectly, e.g. you simply decide you don’t want it, then the cost of carriage to return the item will not be reimbursed. All returns must be made within 14 days from the day you receive the goods and agreed in advance by writing to [email protected].
C. Privacy Policy
Robinson Wire Cloth Ltd. does not collect and share personally identifiable data for users of this site. If you choose to contact us and provide us with, for example, your name and email address, we will not pass on your details to any third parties.
Significantly, our website operates using HTTPS (Hyper Text Transfer Protocol Secure). Therefore, all data sent between your browser and our website is encrypted. This means that no one else can read the information being sent between us, i.e. the privacy and integrity of exchanged data is protected.
Similarly, we do not collect and/or store any bank account and card data submitted online. All payments taken on our website are authorised through either PayPal or Stripe, both third-party payment processors. Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Paypal and Stripe have been audited by an independent PCI Qualified Security Assessor (QSA) and are both certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Concurrently, Robinson Wire Cloth Ltd. is PCI DSS compliant.
UK and EU law requires that users be informed about the use of cookies. Cookies are small pieces of data which are set by websites that you visit when you submit a form, login or interact with the site by doing something that goes beyond clicking some simple links. They are saved by the web browser (e.g. Internet Explorer, Firefox, Chrome, Safari) on your computer. Some of these cookies are essential to make our site work and others help us to improve our website by providing insight into how the site is being used and what is of interest to users. Cookies have many uses; for example, to allow a website to remember your preferences, to record the fact that you have logged in to a site or they may allow tracking of your browsing. You can find out more about cookies at Wikipedia.
This site is hosted by a third party, who collect statistical information about visitors to their hosted sites; similarly, we use several ‘widgets’ provided by third parties to enhance the functionality and user experience of our website. Robinson Wire Cloth Ltd. cannot control these cookies. However, you can delete cookies or alter your browser settings to not accept cookies. Robinson Wire Cloth Ltd. does collect statistical information about visitors through the use of Google Analytics.
This privacy notice does not cover the links within this site to other, external, websites, e.g. facebook. Please refer to the privacy statements and cookie usage information on any other websites that you visit.
